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Job Description
We are looking for a friendly and dependable Customer Service Assistant to join our team in London. You will be the face of our business, assisting customers with enquiries, purchases, and support both in person and across various communication channels. If you enjoy helping others and take pride in delivering excellent service, we’d love to hear from you.
Greet and assist customers in a professional and approachable manner
Handle customer enquiries via phone, email, or face-to-face
Process transactions accurately at the till or through digital systems
Resolve customer complaints or escalate to the appropriate department
Maintain cleanliness and presentation of the customer service area
Keep records of customer interactions and update internal systems
Provide product information, availability, and alternatives
Support the wider team with stock handling and administrative tasks as required
Greet and assist customers in a professional and approachable manner
Handle customer enquiries via phone, email, or face-to-face
Process transactions accurately at the till or through digital systems
Resolve customer complaints or escalate to the appropriate department
Maintain cleanliness and presentation of the customer service area
Keep records of customer interactions and update internal systems
Provide product information, availability, and alternatives
Support the wider team with stock handling and administrative tasks as required
Requirements
- Previous experience in a customer-facing role preferred (retail, hospitality, contact centre, etc.)
- Excellent communication and interpersonal skills
- Basic IT skills and confidence using point-of-sale or CRM systems
- Ability to remain calm and polite under pressure
- A proactive and positive attitude
- Reliable, punctual, and a good team player
Benefits & Perks
- Paid holiday and pension contributions
- Staff discounts and other company benefits (role dependent)
- Full training and career progression opportunities
- Friendly and supportive team environment
Job Details
Job Type
Full Time
Experience Level
Junior Level
Location
London
Salary
£ 13.50
Start Date
Aug 09, 2025
Application Deadline
Aug 01, 2025
About HCAPS GROUP LTD
HCAPS is a London base recruitment company with over 15 years experience in matching talents to employer
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