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Job Description
We are seeking a friendly, professional, and solution-focused Customer Service Advisor to join our London-based team. In this role, you will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring a high standard of service is maintained at all times. This is an excellent opportunity for someone who enjoys helping people and thrives in a fast-paced, customer-focused environment.
Respond to customer queries via phone, email, live chat, or in person
Provide accurate information about products, services, and policies
Resolve complaints and issues efficiently, escalating where necessary
Maintain customer records and update CRM systems
Process orders, returns, and refunds in line with company procedures
Follow up on customer interactions to ensure satisfaction
Meet individual and team performance targets
Work collaboratively with other departments to resolve complex queries
Respond to customer queries via phone, email, live chat, or in person
Provide accurate information about products, services, and policies
Resolve complaints and issues efficiently, escalating where necessary
Maintain customer records and update CRM systems
Process orders, returns, and refunds in line with company procedures
Follow up on customer interactions to ensure satisfaction
Meet individual and team performance targets
Work collaboratively with other departments to resolve complex queries
Requirements
- Previous experience in a customer service or contact centre environment preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a calm, empathetic approach
- Confidence using computers and customer service software (CRM systems, email platforms, etc.)
- Ability to work independently and as part of a team
- Reliable, punctual, and adaptable to changing priorities
Benefits & Perks
- Pension scheme
- Training and development opportunities
- Hybrid or remote working options (role-dependent)
- Staff discounts and other perks (if applicable)
Job Details
Job Type
Full Time
Experience Level
Junior Level
Location
London
Salary
£ 14.50
Start Date
Aug 02, 2025
Application Deadline
Jul 28, 2025
About HCAPS GROUP LTD
HCAPS is a London base recruitment company with over 15 years experience in matching talents to employer
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